August 2011| Alabama Living
It’s hard to imagine that in 1936, when Clarke-Washington EMC was established, the customer would report a power outage by way of a post card, with the hopes of getting the power restored within a couple of days. Service area maps were drawn out by hand. Bills had to be paid either by mail or in person. Things moved quite a bit slower seventy-five years ago.
Today it’s a different story. Clarke-Washington EMC relies on cutting edge tools and technology to handle the day-to-day operations of the cooperative with speed and ease.
Each month, our members, including myself, have a common job or task to complete – paying our electric bill. Just as the same idea behind the popular TV show, Different Strokes for Different Folks, CWEMC has more than one way to help our members pay their electric bill conveniently each month: bank draft, credit card draft, by making a phone call to our office and making a transaction with your credit card, debit card or e-check, through your local bank and using our drive-through windows.
Members can now view and pay their electric bill online at www.cwemc.com. Members will need to login with a password that is located on their electric bill. Also on the website, your electric bill can be set up to automatically withdraw from your credit card or checking account each month.
Members who bank with First United Security Bank in Coffeeville, Thomasville, Fulton and Grove Hill; Captstone Bank in McIntosh; and Merchants Bank in Grove Hill and Thomasville, can pay their bill at those locations. Those who choose this option must pay by the 10th of the month. Members must have their bill stub and pay the full amount.
Another way to get this task completed is by using our automatic bank draft option. This option sets up your bank account to withdraw the amount of your electric bill each month. The same idea works with a credit card.
By calling our office at 1-800-323-9081 our customer service representatives can accept payments by a credit card, debit card or e-check over the phone from 7 AM to 4 PM, weekly.
Sending your bill through the mail is an easy and most common option. We still enjoy seeing our members who drop by either of our offices to pay their bill.
There is also more than one way to receive your bills and make your bill fit your budget.
A few years ago I was receiving several separate bills each month. Our billing department’s staff suggested that invoice billing would be beneficial to me. Many of our members have more than one account. Invoice billing organizes your accounts by listing all of them on one bill. A grand total of all the accounts is the amount of your payment. Members can then write one check and cover each bill.
Levelized billing is another choice Clarke-Washington EMC offers to help our members’ bills fit their budgets. Levelized billing is based on the average billing of a member’s account for the past 12 months. That average will be the approximate amount the member will be billed every month.
All of these different ways to pay your electric bill can be further completed by calling our billing department. They are willing to help you, our members, find the best method that works for you.
When your bill comes this month remember that Clarke-Washington EMC offers several convenient ways to make your electric bill payments.